Precision
SCORPION
performance
Scorpion Inc.


Home

Site map
FAQs
How to Place Your Order
Custom order
Inquiry
Ask question
Name*:
Your e-mail*:
Question*:
  /  FAQs

Choose question:
1.Does your PVC contain toxic materials?
2.Is it possible to have 2 plating on the same item (Gold + Nickel plating is all right?)?
3.What is the difference between “Cloisonne stamped with cloisonne / Hard Enamel” process and “Brass photo-etched with soft enamel”? Which one is better?
4.What is the difference between Synthetic, Soft, and Hard Enamel?
5.What would be the best product for the best price?
6.Why does stamping need metal borders?
7.Why can’t we use stainless steel for stamping?
8.Why can’t stainless steel be plated?
9.Can Iron stamped Items be filled with Synthetic Enamel?
10.Why does a metal border requires an additional frame when offset printing?
11.Can silkscreen be replaced by offset printing?
12.What is the difference between offset printing and silkscreen printing?
13.What is the difference between ordinary PVC items and Freedee Concept items?
14.How can I get a tracking number of my order that has been shipped?
15.Where are you located?
16.Can I get product samples?
17.Do you have a catalogue?
18.Are you certified ISO 9002?
19.What are your lead times?
20.What guarantee do I have that assures me I will get my order from you since I have to pay in advance? What happens if the products you shipped are wrong or poorly made?
21.Is it possible to get credit?
22.How can you get Scorpion’s price lists for products?
23.What is the minimum order quantity (moq)?
24.What information is required to get a quotation?
25.How do we send you artwork?
26.What are the different payment methods?
1.Does your PVC contain toxic materials?

All materials as well as manufacturing processes from Scorpion to produce PVC items comply strictly with international regulations. We understand your concern for this matter and we know that dealing with customers from all around the world requires that our products also comply with local regulations.

2.Is it possible to have 2 plating on the same item (Gold + Nickel plating is all right?)?

Yes, “double plating” can be done. But, if you plan to make an order with such process, please confirm with our account executive in advanced.  info@scorpion.com.hk

3.What is the difference between “Cloisonne stamped with cloisonne / Hard Enamel” process and “Brass photo-etched with soft enamel”? Which one is better?

There are three main differences between these two processes:

  • As it is inferred by their names, "Cloisonne stamped with Hard Enamel" & "Brass Photo-etching with Soft Enamel" do not refer to the same manufacturing processes. Cloisonne stamped with Hard Enamel refers to stamping. The material which is being stamped is Copper. On the other hand, Photo-etching is done only with Brass. In this process, the Brass plate will be sprayed with acid solution in order to draw the recesses and cavities.
  • The second main difference between the two processes is the final colour aspect. You can refer to question No. 25 to understand the difference between Hard and Soft Enamel colouring. Yet, it is important to note that Soft Enamel used in Photo-etching will display a flat surface with nearly no recess.
  • Finally, Photo-Etching with Soft Enamel will be cheaper than Copper stamped with Hard Enamel.

4.What is the difference between Synthetic, Soft, and Hard Enamel?

The major differences between these three colouring materials will be in terms of aspect and quality:

  • Synthetic Enamel: will probably be the best material to render bright and flashy colours. Furthermore, the process used enables to give a shiny aspect. Finally, the colours will be leveled even with the metal boarders. The front-side surface of the item will be totally flat.
  • Hard Enamel: distinguishes itself from Soft and Synthetic Enamel. In its primary aspect, Hard Enamel is in powder. It liquefies whenever it is baked. Although the colours will not render as well as Soft and Synthetic Enamel, Hard Enamel will last hundred of year without changing or being scratched.
  • Soft Enamel: is generally used for products of lower quality. It can be recognized easily, as the colours will be in recess compared to the boarders. The boarders will distinctly appear on a first plan.

5.What would be the best product for the best price?

It depends of the artwork. The artwork will define which process will best fit your inquiry between “Printing” and “Stamping”. According to the artwork, and your budget we will then be able to make our best recommendation.

6.Why does stamping need metal borders?

“Cloisonne” is the technical term that designates items with metal borders. In fact, these borders are of major importance in the process. These borders have the purpose of separating each single-coloured zone. Before enamelling, these borders constitute the cavities that need to be filled out with different colour enamel.

7.Why can’t we use stainless steel for stamping?

Similarly to iron, Stainless Steel is a very dense material. When stamped, Stainless Steel might damage the mould. Furthermore, stamping Stainless Steel often results in a high default rate. Deformations and irregularities are frequent.

It is possible but since the result is not always satisfying and is expensive, we would not recommend to our customers for this kind of combination.

8.Why can’t stainless steel be plated?

As general rule, it is that only Brass, Copper, Iron, Zinc alloy can be plated in our facilities.

9.Can Iron stamped Items be filled with Synthetic Enamel?

Yes, but there are several strong technical aspects that make the process of combining Iron and Synthetic Enamel very costly and fairly incompatible.

First, Iron is the cheapest material and is commonly used to get a product of a lower quality at a inexpensive price. On the other hand, Synthetic Enamel is the colouring material of the highest quality. Obviously, the combination of the two is contradictory.

Secondly, let's focus on the technical aspects:
On one hand, Iron is a very dense material. As moulds used to process stamping are made in high tensile steal, it is very easy to damage the mould during process. As a consequence, iron cannot be stamped very deeply at risk of damaging the mould.
On the other hand, Synthetic Enamel requires deeper recess. The deeper, the better. Why? Because the polishing process is different from Soft Enamel. Items processed with Synthetic Enamel are polished with stone. Polishing with stone gives the shiny aspect and levels the colours with the "cloisons" (Cloisonne) to make them even by removing the excess paint. For this reason, the use of Synthetic Enamel requires heavy stamping.

Finally, polishing items coloured with Synthetic Enamel requires rinsing with water to remove particles and protect the item from heating. As a result, the iron tends to rust and give unsatisfactory results.

10.Why does a metal border requires an additional frame when offset printing?

The CMYK printing is based on 4 colours of reference: Cyan, Magenta, Yellow, and Black. But the high definition of this process relies on the fact that these 4 colours are printed on a “white” background. In the case where the printing fits exactly to the outside cutting, the white colour covers the whole surface. But if a metal boarder must appear, we will need an additional frame to define the surface to print in white, which will be smaller than the outside cutting.

11.Can silkscreen be replaced by offset printing?

It depends. It is important to realize that the Offset printing and Silkscreen printing are two processes fundamentally different. They are used for different purposes. Offset printing will be used for complex artwork with gradual colours and many details. And Silkscreen printing will be used for simpler artwork with a precise number of colours.

For further details, please refer to question #12, "What is the difference between offset printing and silkscreen printing?"

12.What is the difference between offset printing and silkscreen printing?

First of all, Silkscreen and Offset printing do not refer to the same colour guides. Silkscreen printing is done refering to the Pantone (or HKS) color reference. On the other hand, Offset printing refers to the CMYK color reference.

Secondly, the two processes are used for different purposes; Silkscreen will be used for artworks with non-gradient printing, while Offset printing will be used for artwork with gradient colors printing (example: a photo picture)

Thirdly, the painting colours used for Silkscreen printing is thicker than the one used for Offset printing. Offset printing uses painting colours that are more liquid to get thinner grain and detailed definition.

 

 

13.What is the difference between ordinary PVC items and Freedee Concept items?

Freedee is a totally unique concept and differentiates from 3D PVC as it offers the possibility to reproduce any shape with smooth edges with no constraints of thickness.

14.How can I get a tracking number of my order that has been shipped?

Whenever your order is shipped, a shipping advise will be sent to you the same day with all the information concerning this shipment as well as the tracking number.

15.Where are you located?

Our Headquarters, Marketing department, Shipping department, and Accounting department are located in Hong Kong.

Scorpion Precision Industry (HK) Co., Ltd.
16/Floor, Excelsior Industrial Building
68-76 Sha Tsui Road, Tsuen Wan, Hong Kong
Direct Line : 3929 7988/ Direct Fax : 3929 7985 , 3929 7986
Tel: 852-2851-3513 /Fax: 852-2581-4199
General information: info@scorpion.com.hk
Sales Department: sales@scorpion.com.hk
Complaints: general@scorpion.com.hk
Website: http://www.scorpion.com.hk

Our Sales Office and factories are located in Shao Guan, Xiao-Lan and Hu Nan City.

16.Can I get product samples?

To obtain samples, please contact us at the following e-mail address: info@scorpion.com.hk

17.Do you have a catalogue?

Yes we do have a catalog. Don’t hesitate to contact us at our Hong Kong Office to ask us to send you one. But remember that Scorpion is specialized in providing customized products.

Another option is to visit us during one of our exhibition Shows. Check our news section for the latest update on this.

18.Are you certified ISO 9002?

Our dedication to constantly match our customers quality expectations has led us to get ISO 9002 certification.

19.What are your lead times?

Printing process: 3 weeks, Urgent order: 48hours is possible.

Photo etched: 3 weeks, Urgent order: 4 days is possible.

Stamping: 3 to 4 weeks, Urgent order: 7 days is possible.

Casting: 3 to 4 weeks, Urgent order: 10 days is possible.

20.What guarantee do I have that assures me I will get my order from you since I have to pay in advance? What happens if the products you shipped are wrong or poorly made?

Scorpion has been in business since 1987. We do not only believe that our job consists in making good products but also building strong and long-term relationship with our customers. Our reputation among customers and their satisfaction are the main reasons for our success.

Furthermore, whenever a customer makes an order, we can make approval samples on request. It is also in our own interest to get approval from the customer first before starting production. This is how we can afford a "Full After-Sales Service". If the product does not meet your strict requirements, we can provide either immediate refund or immediate remakes at no extra cost to you.

We have set up this model in order to set customers in a position of confidence and reliability.

21.Is it possible to get credit?

Sorry, we don’t provide this type of service.

22.How can you get Scorpion’s price lists for products?

 

Since the prices are fluctuating these days.  We are unable to give out a stable price list.

Please contact our sales for quotation or futher information: info@scorpion.com.hk

You may also meet us at one of the Trade Shows during the year.  Please check out the "Trade Show section" for further information.

23.What is the minimum order quantity (moq)?

A minimum quantity of 100 pieces per order is required for all materials and processes except for “IRON STAMPED” & “PRINTING” processes, for which the minimum quantity is 500.

24.What information is required to get a quotation?

Information required for quotation differs among the different types of items we can provide. The three main categories are the following:

  1. ENAMEL PINS:

    MATERIAL & PROCESS:
    Copper stamped with Synthetic Enamel; Copper stamped with Soft Enamel; Copper stamped with Hard Enamel; Brass Photo Etched with Soft Enamel; Iron stamped with Soft Enamel; Zinc Alloy, Die Casting
    PLATING:
    Gold / Nickel / Black Nickel / Copper / Brass / Silver
    COLOURING:
    Please specify the number of colours wanted whatever the process you require.
    SIZE:
    width (in mm) / height (in mm)
    THICKNESS:
    Please specify the thickness of the item in millimetres (mm)
    QUANTITY:
    Please specify the quantity wanted. Due to unforeseen production defects, if the ordered quantity is less than 2.501 pieces, a 5% failure rate is possible. Please also understand the difficulties involved in re-producing small quantities to make up a deficiency

  2. PRINTING PINS:

    MATERIAL & PROCESS:
    Brass Offset Printing / Brass Silkscreen Printing Stainless Steel Offset Printing / Aluminium Offset Printing
    PLATING:
    Gold / Nickel black / Nickel / Copper / Brass / Silver
    BORDER:
    White border / Metal border / Without border
    COLOURING:
    Please specify the number of colours wanted whatever the process you require.
    SIZE:
    width (in mm) / height (in mm)
    THICKNESS:
    Please specify the thickness of the item in millimetres (mm)
    QUANTITY:
    Please specify the quantity wanted. Due to unforeseen production defects, if the ordered quantity is less than 2.501 pieces, a 5% failure rate is possible. Please also understand the difficulties involved in re-producing small quantities to make up a deficiency.

  3. RUBBERIZED PVC ITEMS

    DESIGN:
    Flat / 2 Dimensions (2D) / 3 Dimensions (3D) / Freedee Concept
    COLOURING:
    Please specify the number of colours wanted whatever the process you require.
    SIZE: width (in mm) / height (in mm)
    THICKNESS:
    Please specify the thickness of the item in millimetres (mm)
    QUANTITY:
    Please specify the quantity wanted. Due to unforeseen production defects, if the ordered quantity is less than 2.501 pieces, a 5% failure rate is possible. Please also understand the difficulties involved in re-producing small quantities to make up a deficiency.

25.How do we send you artwork?

  • as an email attachment (Max 5 MB)
  • using FTP, we have a FTP server, ask use for your login name and password. (no size limit)
  • send by any courier companies

Depending on the type of item you need, the method will differ:

  • If your inquiry concerns "Enamel Pins":

    We will need your cooperation and glad to receive the following three necessities in the package by express or by e-mail. They are essential for starting a perfect production!!!
    > An actual size drawing.
    > Black and white drawing: 200%
    > Colour drawing: 200%

    Remarks:
    Metals cloisons separating different colours should be no smaller than 0.7mm
    Metal cloisons separating areas of the same colour should be no smaller than 0.5mm
    Coloured area should be no smaller than 1mm Square

    The above remarks do not apply to pins made using offset and silk-screen printing methods.

  • If your inquiry concerns Offset Printing:
    To have the best print result, the resolution of your image must be 500DPI, uncompressed tiff file is the best, Photo shop is ok too. .JPEG is not recommended at all.

26.What are the different payment methods?

The different payment methods are the following:

  1. Letter of credit (L/C): above 20000usd
  2. Telex Transfer (T/T): above 1500usd
  3. Visa/Master Credit card: below 1500usd
  4. Bank certified Cheque: any amount

 
FAQs   :   How to Place Your Order   :   Custom order   :   Inquiry
  Hits:  3167676
© 2002-2014 SCORPION
PRECISION INDUSTRY (H.K.) CO., LTD.
E-mail:info@scorpion.com.hk

Created by SUI Solutions